RINO Rents — Terms & Conditions

Last updated: September 6, 2025

• Credit card required: A valid credit card must be on file to reserve any machine. RINO Rents may place a temporary authorization to verify funds.
   
• One-hour hold: We hold a reserved machine for 1 hour from the time of your request (for same-day) or from the start of your agreed pickup/delivery window (for future-dated reservations).
   
• Release after 1 hour: If the rental has not begun or been confirmed for immediate pickup/delivery within the hold window, the unit may be released to the next customer without further notice.
   
• Contactability: If we cannot reach you and the hold window lapses, the machine may be reassigned.
   

• Please notify us as soon as possible to change or cancel a reservation.
   
• If equipment has been loaded or dispatched, standard delivery/return charges may apply.
   
• We reserve the right to treat late arrivals beyond the hold window as no-shows; availability is then first-come, first-served.
   

• Payment is due at rental start. If no other method is provided, the card on file will be charged for rental, delivery, fuel, cleaning, overtime, damage, and other contract fees.
   
• A matching government-issued photo ID may be required at pickup or delivery.
   

• Rental time is calculated from dispatch/pickup to return/check-in.
   
• Hour meters (where applicable) are used to monitor use; overtime or excess hours may be billed per the current rate card.
   

• Customer is responsible for loss or damage from all causes except normal wear.
   
• Equipment must be returned clean and free of debris; cleaning fees may be charged if returned excessively dirty.
   

• Specific models/attachments are subject to availability.
   
• For safety, credit, weather, operational, or other reasonable business reasons, RINO Rents may decline, limit, or cancel a rental at our discretion.